Shipping and returns

Delivery methods

Where do we ship to?

Austria, Belgium, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, United Kingdom and the Netherlands. Within Spain we ship to the Peninsula, Balearic and Canary Islands.

For logistical reasons, shipments will not be made to Ceuta, Melilla, Azores, Madeira, French Overseas Territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, Saint Martin, New Caledonia, French Polynesia, Saint Barthélemy, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna Islands), British Overseas Territories (Anguilla, Cayman Islands, South Georgia Islands and South Sandwich Islands), Malvinas Islands, Pitcairn Islands, Turks and Caicos Islands, British Virgin Islands, Montserrat, Saint Helena, Ascension and Tristan of Acuna), Channel Islands (Guernsey and Jersey), Gibraltar, Dutch Overseas Countries and Territories (Aruba, Bonaire, Curaçao, Saba, St Eustatius and Sint Maarten), Åland, Büsingen am Hochrhein, Campione d'Italia, Heligoland, Livigno, and Monte Athos.

How much does shipping cost?

  1. Spain: 2,99€. Free above 15€. 
  1. The Canary Islands and Europe: 6,99€. Free above 30€.

How long will it take for the shipment to arrive?

Spain: for any point of the Peninsula and Balearic Islands, between 5 and 7 working days except in cases of force majeure.

For any of the points in Europe indicated, 10 working days except in cases of force majeure.

Raider Canarias S.L.U. will not be responsible for import taxes or local expenses incurred in destinations with specific customs procedures.

Returns

Return of articles

The items offered in our stores are endorsed by Grendene. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have a period of 7 working days from the date of delivery of the order to return it (according to art. 44 of Law 7/1996, of January 15, 1996, on Retail Trade as amended by Law 47/2002, of December 19, 1996).

The product must be returned as delivered, i.e. unused. The costs of return shipment to our warehouse are only covered in the event of a factory defect or shipping error on our part. Not covered in the event of dissatisfaction with the product (subjective assessments such as comfort, fit, etc.) or choosing the wrong size when placing the order, in which case the customer will have to assume them.

To make such a return, the product must be in perfect condition, unused, in its original packaging, unbroken and in perfect condition. No payment will be made for any item that is not received under these conditions. In order to make your return, please send us an email explaining the reasons for your return to web@grupotcc.es.

The return address is:

TxT Valencia

P.I. Reva's Support

C/ Mas de Baló, 7

46190 Ribarroja del Turia (Valencia)

For the attention of: DPTO LOGISTICA, Raquel Gil/Carlos Chornet

Once the goods have been received, and after checking the state of the same, the amount will be refunded in accordance with the method of payment made by the customer. For new sizes or products you will need to place a new order.